helpFAQ

Frequently Asked Questions

What is a participant?

A participant is an individual with a Survaid user account, utilizing the mobile application to engage in surveys, providing you with opportunities to earn rewards.

What is a researcher?

A researcher is an individual with a Survaid user account, utilizing the web application to create, test, and analyze surveys, providing you with power to gather valuable insights from your participants.

What is a survey?

A survey is a study created on Survaid, featuring its own set of users and fields. It could be a clinical study, a monitoring and evaluation project, or an agricultural development initiative.

How can I delete my account?

You can delete your account by sending a request via email to support@survaidapp.com. Alternatively, you may navigate to your settings and choose "Delete Account."

How is my data stored?

Your data is securely stored using AES-256 encryption on Google Firebase servers, which are ISO 27001 compliant. Daily backups are performed for long-term retention. Survaid employees do not have access to your data and decryption only occurs upon your request.

Is Survaid secure and HIPAA/GCP Complaint?

Yes, Survaid prioritizes security for sensitive and medical data collection. Our platform ensures data encryption for storage and transmission. Survaid complies with HIPAA and Good Clinical Practice (GCP) standards.